Privacy Policy & Terms of Use

1. WHAT INFORMATION DOES GLBAI SOLUTIONS PVT LTD COLLECT AND USE?

GLBAI SOLUTIONS PVT LTD may gather and use information about you, including (but not limited to) information in the following categories: (a) identification data (e.g. name and email address); (b) profile information (e.g. profession, education, gender, country of residence, language preference and any information that you choose to make available to others as part of your GLBAI SOLUTIONS PVT LTD user profile as further described in Section 6); (c) electronic identification data (e.g. IP addresses, cookies); (d) banking and payment information (e.g. credit card information, account number); (e) survey results; (f} information about your usage of and interaction with GLBAI SOLUTIONS PVT LTD software, products, and websites (including computer, platform, device and connection information, client performance information, error reports, device capability, bandwidth, statistics on page views, and traffic to and from our websites, browser type and usage Statistics; (g) products ordered and delivered; (h) correspondence between you and GLBAI SOLUTIONS PVT LTD ; (i) usage data (data processed for the purpose of the conveyance of media, including, but not limited to, the duration of the session); (j) location information, derived from your mobile carrier or from the mobile device that you use; and (k} mobile device information, such as manufacturer's name, device model number, operating system, carrier network.

2. HOW DOES GLBAI SOLUTIONS PVT LTD USE THIS INFORMATION AND FOR WHAT PURPOSE?

Our primary purpose in collecting information is to provide you with a safe, smooth, efficient, and customized experience. GLBAI SOLUTIONS PVT LTD collects and uses, or has third party service providers acting on GLBAI SOLUTIONS PVT LTD 's behalf collecting and using, personal data relating to you, as permitted or necessary to: take, process or deliver orders made via our websites, invoice you or notify you of the status of your order; display updates about your recent activity using ‘HELLO SHRAA’ product; provide other services for you (as described when we collect the information); provide you with customer support and troubleshoot problems; compare information for accuracy; inform you about service updates and faults; request feedback or participation in on-line surveys; resolve disputes; verify your identity; customize, measure, and improve GLBAI SOLUTIONS PVT LTD software, products and websites; organise and carry out GLBAI SOLUTIONS PVT LTD 's marketing or promotional operations/offers, contests, games and similar events; and protect your and GLBAI SOLUTIONS PVT LTD 's interests, including in particular to enforce our Terms of Service and prevent and fight against fraud, (together, the Purposes).

3. OUR DISCLOSURE OF YOUR PERSONAL INFORMATION

Except as provided below, GLBAI SOLUTIONS PVT LTD will not sell, rent, trade or otherwise transfer any personal and/or traffic data or communications content outside of GLBAI SOLUTIONS PVT LTD and its controlled subsidiaries and affiliates without your explicit permission, unless it is obliged to do so under applicable laws or by order of the competent authorities. Please note that information that you voluntarily make public in your user profile, or which you disclose on forums, discussions boards or by posting comments will be publicly available and viewable by others. GLBAI SOLUTIONS PVT LTD may disclose personal information to respond to legal requirements, exercise our legal rights or defend against legal claims, to protect GLBAI SOLUTIONS PVT LTD 's interests, fight against fraud and to enforce our policies or to protect anyone's rights, property, or safety. In order to provide you with GLBAI SOLUTIONS PVT LTD products you have requested, GLBAI SOLUTIONS PVT LTD may sometimes, if necessary, share your personal and traffic data with GLBAI SOLUTIONS PVT LTD's group companies, carriers, partner service providers and/or agents. For example, the third party banking organizations or other providers of payment, email delivery, analytical services, customer support, or hosting services. GLBAI SOLUTIONS PVT LTD will always require these third parties to take appropriate organizational and technical measures to protect your personal data and traffic data and to observe the relevant legislation. Some GLBAI SOLUTIONS PVT LTD products may be co-branded and offered together with or via a partner company. If you register for or use such products, you consent to both GLBAI SOLUTIONS PVT LTD and the partner company’s use of personal data collected in connection with the co-branded product

GLBAI SOLUTIONS PVT LTD may offer its products in connection with other websites or services or may team with other online services to give you the combined results of both products/services or additional services and benefits. To determine whether you would benefit from the combined offer, if you have provided your consent, GLBAI SOLUTIONS PVT LTD may match your email address against email addresses you have provided to the third party website/service provider. Information that is collected by or sent to GLBAI SOLUTIONS PVT LTD may be stored and processed in India or any other country in which GLBAI SOLUTIONS PVT LTD or its affiliates, subsidiaries, or service providers maintain facilities. In this regard, or for purposes of sharing or disclosing data in accordance with this article 3, GLBAI SOLUTIONS PVT LTD reserves the right to transfer information outside of your country. By using GLBAI SOLUTIONS PVT LTD software, GLBAI SOLUTIONS PVT LTD products or GLBAI SOLUTIONS PVT LTD's websites you consent to any such transfer of information outside of your country. As GLBAI SOLUTIONS PVT LTD continues to develop its business, GLBAI SOLUTIONS PVT LTD might sell or buy subsidiaries or business units. In any such transactions in which GLBAI SOLUTIONS PVT LTD or substantially all of its assets are acquired by a third party, personal information of GLBAI SOLUTIONS PVT LTD users will generally be one of the transferred business assets. We reserve the right to include your personal information in any such transfer to a third party.

We may collaborate with other companies to offer you additional Products or Services, for example, through promotions. We will share Personal Information that is necessary for these other companies to provide the Products or Services that you have requested. This policy will not cover the use of your Personal Information by these other companies. We encourage you to read a company's privacy policy before requesting any of its products or services.

We may also disclose your information to our affiliates and non-affiliated business partners for their use both on our behalf and for their own business purposes. For example, our affiliates and business partners may use such information to send you information about their products, services, other information and materials that may be of interest to you.

We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can (and you authorize us to) disclose any information about you to law enforcement and other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us or you to legal liability.

We gather up data such as personally identifiable information and disclose such information in a non-personally identifiable manner to advertisers and other third parties for other marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to identify you personally. We may use third-party advertising companies to serve advertisement on our behalf. These companies may employ cookies and action tags (also known as single pixel gif or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

We may use and share the User information with reliable and reputed third-party payment gateway to whom we are associated in order to ensure swift and comfortable payment mechanism for the User.

The third-party payment gateway and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information and your credit/debit card details will be handled by these providers. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

The terms and privacy policy of the payment gateways we use can be found here:

Due to the existing regulatory environment, we cannot ensure that all of your personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy. By way of example (without limiting and foregoing), we may be forced to disclose information to the government, law enforcement agencies or third parties. Under certain circumstances, third parties may unlawfully intercept or access transmissions or members may abuse or misuse your information that they collect from our Websites. Therefore, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private.

4. YOUR USER PROFILE

Your user profile is the information provided by you at registration or later which is displayed in your GLBAI SOLUTIONS PVT LTD profile in the ‘HELLO SHRAA’ software and on your personal details page in your account on www.helloshraa.com. It may include your ‘HELLO SHRAA’ username, full name, gender, month and year of birth, country, language, and any other information that you decide to make available. You can access your user profile from the “USER” menu in the ‘HELLO SHRAA’ software or from your account on www.helloshraa.com in order to view, correct or complete information, remove non-mandatory information; and to see the privacy settings associated with your profile information.

5. CONTROL OF YOUR PASSWORD

When you sign up to become a Member, you will also be asked to choose a password. You are entirely responsible for maintaining the confidentiality of your password. It is important that you protect it against unauthorized access of your account and information by choosing your password carefully, and keeping your password and computer secure by signing out after using our services

You agree not to use the account, username, email address or password of another Member at any time or to disclose your password to any third party. If you choose to share this information with third parties to provide you additional services, you are responsible for all actions taken with your login information and password and therefore should review each third party's privacy policy. You are responsible for all actions taken with your login information and password, including fees. If you lose control of your password, you may lose substantial control over your personally identifiable information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately change your password. You agree to notify us immediately if you suspect any consistent unauthorized use of your account or access to your password even after changing it.

6. OTHER INFORMATION COLLECTORS

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of information we collect from you. To the extent that you disclose your information to other parties, whether they are on our Websites or on other sites throughout the Internet, different rules may apply to their use or disclosure of the information you disclose to them. To the extent that we use third party advertisers, they adhere to their own privacy policies. Since we do not control the privacy policies of the third parties, you are subject to ask questions before you disclose your personal information to others.

7. LINKED WEBSITES AND THIRD PARTY APPLICATIONS

GLBAI SOLUTIONS PVT LTD websites may contain links that will let you leave GLBAI SOLUTIONS PVT LTD's website and access another website. Linked websites are not under the control of GLBAI SOLUTIONS PVT LTD and these websites have different privacy policies. The GLBAI SOLUTIONS PVT LTD Privacy Policy applies solely to personal information that is acquired on the websites or through your use of the ‘HELLO SHRAA’ software, GLBAI SOLUTIONS PVT LTD products and/or your relationship with GLBAI SOLUTIONS PVT LTD, so GLBAI SOLUTIONS PVT LTD urges you to be careful when you enter any personal information online. GLBAI SOLUTIONS PVT LTD accepts no responsibility or liability for these other websites. If you use any extras, plug-ins or third party applications together with the GLBAI SOLUTIONS PVT LTD software or use any third party applications or products that incorporate or embed the ‘HELLO SHRAA’ software (“Applications”), the provider of such Applications may obtain access to certain personal information about you. GLBAI SOLUTIONS PVT LTD does not and cannot control how the provider of Applications may use any personal information connected in connection with such Applications. Please ensure that you review any privacy policies or other terms applicable to the use of such Application before installation.

8. HOW DOES GLBAI SOLUTIONS PVT LTD PROTECT YOUR PERSONAL INFORMATION?

GLBAI SOLUTIONS PVT LTD will take appropriate organizational and technical measures to protect the personal data and usage data provided to it or collected by it with due observance of the applicable obligations and exceptions under the relevant legislation. Your personal and traffic data can only be accessed by authorized employees of GLBAI SOLUTIONS PVT LTD or its affiliates, subsidiaries or service providers who need to have access to this data in order to be able to fulfill their given duties.

9. CONTACTING YOU

GLBAI SOLUTIONS PVT LTD may from time to time ask you to provide information on your experiences which will be used to measure and improve quality. You are at no time under any obligation to provide any such data. Any and all information which is voluntarily submitted in feedback forms on the website or any survey that you take part in is used for the purposes of reviewing this feedback and improving the ‘HELLO SHRAA’ software, and other GLBAI SOLUTIONS PVT LTD products and websites. GLBAI SOLUTIONS PVT LTD may contact you to send you messages about faults and service issues. Further, GLBAI SOLUTIONS PVT LTD reserves the right to use email or the ‘HELLO SHRAA’ software to notify you of any eventual claims related to your use of ‘HELLO SHRAA’ software, GLBAI SOLUTIONS PVT LTD websites and/or GLBAI SOLUTIONS PVT LTD products, including without limitation claims of violation of third party rights. GLBAI SOLUTIONS PVT LTD may send you alerts by email to notify you when someone has tried to contact you. GLBAI SOLUTIONS PVT LTD may also use email or the ‘HELLO SHRAA’ software to keep you up to date with news about the ‘HELLO SHRAA’ software and/or to inform you about other GLBAI SOLUTIONS PVT LTD products or other GLBAI SOLUTIONS PVT LTD related information. You can opt-out of the receipt of alerts and/or promotional (a) emails by clicking the ‘unsubscribe’ link on the email that you receive or by changing your notification settings on your account page on www.helloshraa.com. If you have registered for or use co-branded GLBAI SOLUTIONS PVT LTD products, the emails that you receive may be from our partner company, acting on GLBAI SOLUTIONS PVT LTD’s behalf.

10. HOW CAN YOU ACCESS OR AMEND YOUR PERSONAL DATA?

You have the right to access and, where relevant, to amend your personal information. Some of your information may be viewed or edited online by signing into your account page on www.helloshraa.com. We will respond to requests to view, correct, complete or remove your personal information within a reasonable period of time and upon verification of your identity. GLBAI SOLUTIONS PVT LTD will use all reasonable endeavors to accommodate requests to delete personal information unless it is required to be retained by law or for lawful business purposes.

11. HOW LONG IS YOUR PERSONAL DATA KEPT BY GLBAI SOLUTIONS PVT LTD?

GLBAI SOLUTIONS PVT LTD will retain your information for as long as is necessary to: (1) fulfill any of the Purposes (as defined in article 2 of this Privacy Policy) or (2) comply with applicable legislation, regulatory requests and relevant orders from competent courts. Retention of your usage data may be stored by GLBAI SOLUTIONS PVT LTD. GLBAI SOLUTIONS PVT LTD will take appropriate technical and security measures to protect your information. By using this product, you consent to the storage of your usage data as described above.

12. CHILDREN

GLBAI SOLUTIONS PVT LTD's websites and ‘HELLO SHRAA’ software clients are not intended for or designed to attract users under the age of 13 and we do not intentionally or knowingly collect personal information on our sites from anyone under the age of 13 (or older in some jurisdictions). Any use or access by anyone under the age of 13 is prohibited. We encourage parents to be involved in the online activities of their children to ensure that no information is collected from a child without parental permission.

13. CAN THIS PRIVACY POLICY BE MODIFIED?

GLBAI SOLUTIONS PVT LTD will occasionally update this Privacy Policy to reflect changes in our software and/or products and Customer feedback. When we post changes to this Privacy Policy at: www.helloshraa.com/privacy, we will update the “last revised” date at the bottom of the Privacy Policy. If there are material changes to this Privacy Policy or in how we will use your personal information, we